Return & Exchange Policy
If for any reason you are not happy with your purchase, you may return any unopened and unused items to us within 30 days of delivery.
To be acceptable a refund or exchange, you must contact DL Collection within 14 days after delivery and the goods must be returned with 30 days of delivery.
Items should be unused, unopened and have any original seals intact.
All packaging and/or cellophane wrapping and tamper resistant seals must be intact; otherwise the item will be considered unfit for re-sale and will not be accepted by our returns department.
To ensure we process your return and refund as quickly as possible, please follow the procedure below.
Please contact us by emailing email@example.com, including your order number, a photo of the product as well as a full explanation of your reason for returning the goods within 14 days of delivery.
Goods must be in their original packaging with any seals intact and in an unused and re-saleable condition.
Re-package the parcel using strong packaging and ensure it is sealed securely to avoid damage during transit. Please enclose your dispatch note/receipt within the parcel.
Request a proof of postage. Without this, you will be unable to make a claim, should the return parcel go missing. (Please note: DL Collection will not be liable for lost returns.)
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please note: DL Collection will only reimburse the cost of the products and not any postage or shipping fees. DL Collection is not responsible for the cost of returning any items.
Custom orders are NON RETURNABLE and CANNOT BE CANCELLED once placed due to the custom and made to order processes involved. We require approval before shipping of custom orders. If the product has arrived damaged, please contact within 14 days of receiving your item.